Effective date: 14 September 2026 Version: 1.2
This Data Policy explains how the SNAXE team ("we", "us", "our") handles data in the SNAXE application ("the App"). SNAXE is a live educational app for practising difficult workplace conversations, published on Google Play and the App Store. Data is processed to operate and improve the app for its users. We have built the App with a privacy-first approach: we collect as little data as possible, we do not gather any health or medical data, and we do not share data with third parties.
By using the App you acknowledge this Data Policy. If you do not agree, please do not use the App.
Scope. Sections 2 to 14 describe the App. This policy also covers our website at snaxe.io, which is a separate surface built on different technology and handled differently — the website is described on its own in section 15. Where the two differ, section 15 governs the website.
SNAXE is designed around the following principles, which we treat as commitments for the App:
We explicitly do not collect, process or store:
SNAXE is not a health app. Nothing inside the App should be interpreted as health tracking or monitoring, and we do not operate any such tracking behind the scenes.
We collect a small amount of technical, in-app progress data strictly for the purpose of operating, developing and tuning the App and the Lessons inside it. Specifically, we may collect:
This data is used only to understand how the App is working as a product and to tune the Lessons. It is not used to build a profile of you.
Crash reporting. The App uses Firebase Crashlytics, a Google service, to collect crash and error reports. Collection is switched on automatically when the App starts; we do not ask first, because a report can only be sent once the App has already failed. A report contains the technical trace of the failure, the App version and build number, the device model and operating system version, and the random account identifier the App uses to keep your progress (together with whether that account is anonymous). It does not contain your name or your email address, and we do not attach anything you type into a Lesson. We use these reports only to find and fix the failure. You can stop crash reporting by uninstalling the App.
We do not use user-specific data, even internally. In practice this means:
Any data we collect is used strictly for the following purposes:
We do not use the data for advertising, marketing profiling, scoring, ranking or any assessment of users.
We do not share, sell, rent, trade, license or otherwise disclose your data to any third party. There are no marketing partners, data brokers, ad networks or analytics resellers involved.
This describes the App. Our website uses one external processor — Google Analytics — and only if you agree to it when you arrive. That is set out in full in section 15. We still sell no data, run no advertising and work with no data brokers anywhere.
We may only disclose data if we are legally compelled to do so by a valid legal order, and only to the minimum extent required by applicable law. If this happens, we will act in line with your legal rights and, where permitted, inform users.
Any data we do collect is stored using reasonable technical and organisational measures intended to protect it against unauthorised access, loss or alteration. Storage arrangements may change as the product evolves. We aim to:
No system is perfectly secure, and you should not enter sensitive information into the App.
Technical and Lesson-tuning data is retained only for as long as necessary to operate the App and to support its development and debugging. Data that is no longer needed is deleted or further anonymised. Because events are already collected in an aggregated and non-identifying form, we generally cannot link stored events back to a specific user.
SNAXE is not directed at children under the minimum age of digital consent in your jurisdiction. We do not knowingly collect data from children. If you believe a child has used the App in a way that caused data to be collected, please contact us so we can take appropriate steps.
Depending on your jurisdiction, you may have rights in relation to personal data, such as the right to be informed, to access, to rectify, to erase, to restrict or object to processing, and to data portability. Because SNAXE is designed to avoid collecting personal, user-identifying data, we may not be able to link requests to specific individuals. Where we can, we will act on valid requests in line with applicable law.
You can stop the data flow at any time by uninstalling the App from your device.
SNAXE may be accessed from different countries. By using the App you understand that any limited technical data described above may be processed in the country where our development infrastructure is located, under the protections outlined in this policy.
As the App evolves, we may update this Data Policy. Material changes will be reflected by updating the "Effective date" at the top. We encourage you to review this policy from time to time. If a change would materially reduce your privacy, we will take reasonable steps to notify users within the App.
If you have any questions about this Data Policy, or a request related to data, please contact us at the email address listed inside the App or on our website.
This section describes our website only. It does not change anything about the App.
When you first open snaxe.io we ask whether we may use Google Analytics to count your visit. Until you choose:
If you decline, we store a single local note of that choice in your browser so we do not ask again. That note stays on your device; it is not a cookie and is never sent to us or to anyone else. If your browser sends a "Do Not Track" or Global Privacy Control signal, we treat that as a decline and do not ask at all.
We never send your name, email address, or anything you type into the site to Google, because the site asks you for none of those things.
With your agreement, Google Analytics sets cookies (named _ga and _ga_<id>) containing a random identifier for your browser. We have shortened their lifetime to 180 days so that they cannot outlive the permission you gave. Your agreement itself is re-requested after the same 180 days.
The App commitments in section 2 include not building user-level analytics. On the website, we should be precise rather than reassuring: Google Analytics does give each browser a random identifier, and that makes it possible to tell a repeat visit from a new one. We use it to understand the audience in aggregate — how many people came, what they read, whether they went to a store. We do not attempt to identify you, we do not merge it with anything from the App, and we do not build a profile about a person. Google Signals and advertising personalisation are switched off, so this data is not used for ad targeting or combined across other sites.
Google Ireland Limited acts as our processor for website analytics and may transfer data to Google LLC in the United States under the European Commission's standard contractual clauses and the EU–US Data Privacy Framework. We are the controller. We do not sell this data, share it with advertisers, or pass it to anyone else.
Withdrawing is as easy as agreeing: use the Cookies & analytics link in the website footer to reopen the choice at any time. Declining stops collection immediately for the rest of your visit and every future one. You can also block or delete cookies in your browser, or install Google's own opt-out add-on.
The legal basis for website analytics is your consent. You can exercise your rights, or ask what we hold, using the contact route in section 14.
In short: SNAXE is an educational self-help app, not a medical product. We do not collect health or mental-health data, we do not track you as an individual, and we do not share App data with anyone. We collect only what is strictly needed to make the App and its Lessons better — and, on our website and only with your agreement, to count how many people visited and what they found useful.